Integrate the Ticket System Module for MLM Software
The issue-resolution process for the Support team is difficult because allocating each issue to each person is generally cumbersome. The Elite Ticket System, on the other hand, makes the support procedure incredibly straightforward.
Elite Ticket System is an MLM Software module that can be linked with Elite MLM Software to provide users with prompt responses and assistance. This module allows Elite MLM users to create issue tickets. An admin will be aware of the issue, and he can assign it to the appropriate department.
Features of ticket System Module
- Separate Admin, User, and Employee sections
- Admin and user chatting system
- Auto assignment system
- Progress notification system
- Employee privilege settings
- Issue tracking system
- Mailing system
Both the user and the administrator can see how far the issue has progressed, and the user can file a ticket based on the error condition. As a result, the administrator can focus on the most pressing issues first.
The user can upload attachments, which are screenshots of the issues, from the ticket creation step. The admin can see the tickets from the admin control panel and his staff can work on them. When an issue is fixed, the admin can modify the status of the issue. If the problem persists, the user can reopen it and set the status to OPEN.
The admin will be notified of any changes to the issue’s status. This module also includes a chat feature for users and administrators to communicate about tickets.
Admin can create employees and establish permissions for each one using this fantastic module.
The Elite Ticket System includes an auto-assignment tool, which allows the administrator to allocate specific tickets to each employee based on their kind. The employee can then work on those tickets. In the Elite Ticket System, there is a separate employee login.
